Your Privacy is Important to Us
The security of your personal data is important to us. EQ Benefits has in place safeguards to protect the personal data stored with us. This policy describes how we may collect, use, disclose, process and manage your personal data through our website or mobile application(s).
In the event of any inconsistency between different versions of this policy, the latest version shall prevail.
Where we collect your personal data
In order for a customer service representative to respond to your questions or concerns, we may need personal data like your name, email and telephone number. This is used to communicate with you so that we answer your questions as completely and thoroughly as possible.
When you participate in a contest, we ask for personal data in order for us to identify and verify the winner of our contest.
Information that we collect automatically:
What we will do with your personal data
What you share with us stays with us because, if we share your personal data, we share it only with Equidius Services Pte Ltd and their respective affiliates and subsidiaries. We do not sell or rent your personal data to anyone.
On occasion, we do need to hire other companies to help us provide some services such as companies that provide marketing assistance. We will limit the personal data we give them, and they will only have access to your personal data for the purposes of performing the functions for which we hire them. They are strictly monitored by us in order to make certain our customers’ privacy is always protected.
Earning and redeeming rewards
The personal data you provide to us will enable us to: (a) keep track of your purchase records, (b) allocate reward points according to your purchase and spending records, (c) update you periodically about relevant programs through which you may earn reward points, (d) redeem your reward points and utilize your e-Vouchers when you shop with participating medical clinics, partners and merchants and (e) update our profiling of customer preferences so that we may be able to serve you better.
We will make sure that we only send you messages that we think will be of interest to you – for instance, the dates of in-mall sales, details of special offers or information about new products and services. If you do not want us to use your personal data to market to you, you can decide to opt- out of these types of marketing messages at any time by changing the settings in your Profile or by following the unsubscribe link at the bottom of any email we send to you.
Storing your personal data and keeping it up to date: Out of sight, but never out of reach
When you share your personal data with us, you will always have access to it. Where you store a “Profile” on our mobile application(s), you can amend details stored in your account yourself. Alternatively, you can update, change or remove any personal contact information and residential address at any time by calling, writing or emailing us using one of the options provided below.
Keeping it safe
We are committed to providing appropriate security controls to protect your personal data against foreseeable hazards. Making sure that your personal data is secure is very important to us.
Change of address? Change of personal data? Let us know
You can contact us through our online contact form or email us at email@example.com.
You may also contact our Data Protection Officer via email at firstname.lastname@example.org if you have any concern or issue in relation to how your data is being protected.
We will respond to your questions or concerns as quickly as possible.